Queensland Experience Incentive Campaign – Terms & Conditions

The Queensland Experience Incentive Campaign (“Campaign”) is operated by Big Red Group Pty Ltd trading as Experience Oz (“BRG”) in partnership with Tourism and Events Queensland (“TEQ”).

Eligible customers will receive:

• $100 AUD off eligible Queensland experience bookings
• Minimum transaction value of $200 AUD applies per booking/cart before the offer is applied.
• The Campaign is open to Australian residents aged 18 years or over.
• Offer available until allocated exhausted.

The promotional period commences at 12:00am AEST on 16 June 2026 and ends at 11:59pm AEST on 30 Sept 2026, unless allocation is exhausted earlier.

Eligible travel dates are from 17 June 2026 to 11 October 2026.

Eligible regions include:

• Tropical North Queensland (Cairns & Great Barrier Reef)
• Outback Queensland
• The Whitsundays
• Fraser Coast
• Townsville North Queensland
• Gladstone Region
• Queensland Country (Southern Queensland Country)
• Mackay Isaac
• Bundaberg
• Capricorn

• Gold Coast
• Brisbane
• Sunshine Coast

• One promotion code redemption permitted per customer only
• Promotion code must be entered in promo code box at checkout to be valid
• Offer valid only on eligible experiences
• Minimum spend of $200 AUD of eligible experiences and must be met in a single transaction after any discounts are applied
• Campaign offer cannot be exchanged for cash, gift cards or credit
• Offer cannot be retrospectively applied to existing bookings
• Offer cannot be used in conjunction with any other promotional code unless otherwise stated
• Valid for bookings only
• Bookings are non-transferable
 

The Campaign is strictly limited to 10,000 uses, and available only while allocation remains available. BRG and TEQ reserve the right to end the Campaign at any time and will end the campaign if all allocations have been redeemed before the campaign end date of 31 July 2026.

All bookings are subject to:

• Product availability
• Operator terms and conditions
• BRG booking terms and conditions
 

If a booking is cancelled, the experience may be rescheduled at the discretion of the experience operator. If no reschedule option is suitable then a refund may be provided pursuant to the following:

• Refunds will be assessed in accordance with the operator’s cancellation policy.
• Customers may only be refunded the amount personally paid by the customer.
• The campaign subsidy component will not be refunded.
• Where a booking is cancelled and a full refund of the customer-paid amount is provided, the promotional code may be reinstated at BRG's discretion and subject to remaining campaign allocation being available. Reinstatement is not guaranteed and is subject to the Campaign not having reached its 10,000 use limit.

• Cancel bookings
• Refuse redemption
• Remove eligibility
• Recover campaign funds

BRG and TEQ reserve the right to modify, suspend, withdraw or extend the Campaign or these Terms & Conditions at any time where reasonably required. Where practicable, reasonable notice of any material change will be provided via the campaign landing page or by direct communication to affected customers.

Notwithstanding the above, BRG and TEQ may modify, suspend or withdraw the Campaign immediately and without prior notice where required to do so by law or regulatory requirement, or where necessary to prevent or address fraudulent, misleading or abusive activity.

Changes will not affect bookings already confirmed and paid for prior to the date of the change, except where required by law.

To the maximum extent permitted by law:

 
• BRG and TEQ are not responsible for technical errors, booking failures or circumstances outside their reasonable control
• Participating operators are responsible for delivery of booked experiences
 

By participating in this Campaign, customers agree to the collection and use of their personal information by Big Red Group Pty Ltd (trading as Experience Oz) and Tourism and Events Queensland in accordance with their respective privacy policies, available at https://www.experienceoz.com.au/en/privacy-policy  and https://teq.queensland.com/au/en/industry/who-we-are/corporate-governance/disclaimer-and-privacy. 

During the booking process, customers will be presented with the following marketing consent option, which is pre-selected by default. Customers may untick this option at any time prior to completing their booking: 

☑ Queensland travel offers & promotions: I agree to receive marketing communications from Experience Oz, Big Red Group and Tourism and Events Queensland regarding Queensland travel offers, experiences, campaigns and promotions. You may unsubscribe at any time by clicking the unsubscribe link in any communication or by contacting us at privacy@bigred.group.  Customers who unsubscribe from marketing communications will continue to receive transactional and booking-related communications necessary to fulfil their booking.

Participation in the Campaign, by entering the campaign promotional code at checkout, constitutes acceptance of these Terms & Conditions and the standard Experience Oz booking terms and conditions available at https://www.experienceoz.com.au/en/terms-and-conditions. 

These Terms & Conditions are governed by the laws of Queensland, Australia. Participants submit to the non-exclusive jurisdiction of the courts of Queensland in respect of any dispute arising in connection with the Campaign or these Terms & Conditions. 

If any provision of these Terms & Conditions is found to be invalid, unenforceable or illegal, that provision will be severed and the remaining provisions will continue in full force and effect.