Experience Oz

Security & Safety Guide

PCI Compliant

Experience Oz complies with PCI-DSS v3.2.1 SAQ A-EP
  • Passes internal and external application and network penetration testing performed by independent security firms.
  • Scanned monthly by an Approved Scanning Vendor (ASV).
  • PCI Attestation of Compliance (AOC) is available for download.

Compliance Documents

The following documents are available to the public. Applicability to your environment needs to be assessed / approved by your auditors.
Experience Oz 2019 PCI-DSS 3.2.1 Attestation Of Compliance

Privacy

Experience Oz maintains a comprehensive privacy programme. To us, this means that although we are required by law or regulation to do certain things, we are continually evaluating whether we can and should do more.
  • We do not sell the personal information of our customers to third parties.
  • We have a full time security team focused on privacy and security issues. View our privacy policy.

Web And Mobile Application Development

Experience Oz is committed to designing, building, and maintaining secure systems. All applications are regularly scanned for common security vulnerabilities including the OWASP Top Ten.
  • Regular training on Secure Coding Practices is provided. All engineers must attend training sessions.
  • No credit card information is permitted to be stored on any mobile device.
  • Use of encryption for both storage and transmission of sensitive information is regularly audited by the Experience Oz Security Team.
  • All web and mobile applications are primarily developed, tested, deployed, and maintained by a full-time, in-house engineering team.

Encryption

Experience Oz uses strong encryption methods and key management procedures to ensure your sensitive information is protected.
  • All credit card information is encrypted with strong industry-standard cryptographic protocols such as AES and TLS while in transit through our systems.
  • ExperienceOz's website and APIs are accessible via a 256-bit SSL certificate issued by Digicert.
  • Credit card information is never stored after transaction authorisation.
  • Access to encryption keys is held by the smallest number of Experience Oz employees possible.

Our Organisation

ExperienceOz has taken appropriate measures to vet our employees.
  • All employees are subject to reference, education, and other personnel checks. Certain employees are also subject to detailed background checks.
  • ExperienceOz maintains an information security training programme that meets PCI-DSS standards.
  • Knowledgeable full-time security personnel are on staff.
  • Require written acknowledgement by employees of their roles and responsibilities with respect to protecting user data and privacy.

Incident Response

While we don't anticipate there ever being a breach of our systems, we know that no computer system is perfectly secure.
  • ExperienceOz has 24x7 monitoring of its security systems and alerts.

Research And Disclosure

If you discover a vulnerability with Experience Oz's information systems, report it to us first!
  • Do not attempt to harm ExperienceOz, its users, or customer's data.
  • Allow reasonable time for Experience Oz to resolve the issue before publishing findings publicly.
  • Report details to: admin@experienceoz.com.au
  • Include full details and steps to reproduce.
If you wish to encrypt your email, use Experience Oz Security's GPG Key:
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Experience Oz

We acknowledge and pay respect to the Traditional Custodians of Country and their connections and continuous care for the skies, lands and waterways throughout Australia.