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Experience Oz Security & Safety Guide

PCI Compliant:

Experience Oz complies with PCI-DSS v3.2.1 SAQ A-EP
  • Passes internal and external application and network penetration testing performed by independent security firms.
  • Scanned monthly by an Approved Scanning Vendor (ASV).
  • PCI Attestation of Compliance (AOC) is available for download.

Compliance Documents:

The following documents are available to the public. Applicability to your environment needs to be assessed / approved by your auditors.

Privacy:

Experience Oz maintains a comprehensive privacy programme. To us, this means that although we are required by law or regulation to do certain things, we are continually evaluating whether we can and should do more.
  • We do not sell the personal information of our customers to third parties.
  • We have a full time security team focused on privacy and security issues. View ourprivacy policy.

Hosting Environment:

Digital Pacific hosts Experience Oz's production systems.

Web and Mobile Application Development:

Experience Oz is committed to designing, building, and maintaining secure systems. All applications are regularly scanned for common security vulnerabilities including the OWASP Top Ten.
  • Regular training on Secure Coding Practices is provided. All engineers must attend training sessions.
  • No credit card information is permitted to be stored on any mobile device.
  • Use of encryption for both storage and transmission of sensitive information is regularly audited by the ExperienceOz Security Team.
  • All web and mobile applications are primarily developed, tested, deployed, and maintained by a full-time, in-house engineering team.

Encryption:

ExperienceOz uses strong encryption methods and key management procedures to ensure your sensitive information is protected.
  • All credit card information is encrypted with strong industry-standard cryptographic protocols such as AES and TLS while in transit through our systems.
  • ExperienceOz's website and APIs are accessible via a 256-bit SSL certificate issued by Digicert.
  • Credit card information is never stored after transaction authorisation.
  • Access to encryption keys is held by the smallest number of ExperienceOz employees possible.

Our Organisation:

ExperienceOz has taken appropriate measures to vet our employees.
  • All employees are subject to reference, education, and other personnel checks. Certain employees are also subject to detailed background checks.
  • ExperienceOz maintains an information security training programme that meets PCI-DSS standards
  • Knowledgeable full-time security personnel are on staff.
  • Require written acknowledgement by employees of their roles and responsibilities with respect to protecting user data and privacy.

Incident Response:

While we don't anticipate there ever being a breach of our systems, we know that no computer system is perfectly secure.
  • ExperienceOz has 24x7 monitoring of its security systems and alerts.

Research and Disclosure:

If you discover a vulnerability with Experience Oz's information systems, report it to us first!
  • Do not attempt to harm ExperienceOz, its users, or customer's data.
  • Allow reasonable time for ExperienceOz to resolve the issue before publishing findings publicly.
  • Report details to: admin@experienceoz.com.au
  • Include full details and steps to reproduce.
  • If you wish to encrypt your email, use ExperienceOz Security's GPG Key:
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