How can we help you?
If you are currently experiencing issues trying to redeem your Dine and Discover NSW Vouchers with Merlin Entertainments Group (SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney and Sydney Tower EYE), please try and re-book for a different date or a different session time as these products are experiencing high levels of demand and the availability may have changed by the time you have completed your purchase.
Please note that if there is an error with your purchase for one of these products, your Dine and Discover NSW Voucher is not classed as redeemed and you may use it for another purchase.
If you notice a 'Pending Transaction' appearing on your credit card statement even though your purchase was not finalised, please note that your credit card has NOT been charged and the 'Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.
If you have any further queries regarding your Dine and Discover NSW purchase, please send your query to info@experienceoz.com.au and we will do our best to address your query as soon as possible.
We're here to answer your questions.
Need some help with some aspect of the booking process? We’re here to help. Please check out the topics below for some of the most common questions asked by customers.
Booking Process
How to book, confirmation process, voucher queries, & more
Amending a Booking
How to make a change to your booking, add someone, or change the date or time
Payments & Security
How to pay, payment security & payment options
Cancellations & Refunds
Cancellation policies & refund requests
Gift Vouchers
How to buy or redeem a gift voucher, & voucher queries
COVID-19 Changes
Travel advice, policies & updates
My Account & Rewards
How to access your account, get points for purchases and enjoy rewards
Legal Stuff
T&C’s (i.e. all the important stuff)