Frequently Asked Questions
How can we help?
Need some help with some aspect of the booking process? We’re here to help. Please check out the topics below for some of the most common questions asked by customers.
Booking Process
How to book, confirmation process, voucher queries, & more
Amending a Booking
How to make a change to your booking, add someone, or change the date or time
Payments & Security
How to pay, payment security & payment options
Cancellations & Refunds
Cancellation policies & refund requests
Gift Vouchers
How to buy or redeem a gift voucher, & voucher queries
COVID-19 Changes
Travel advice, policies & updates
My Account & Rewards
How to access your account, get points for purchases and enjoy rewards
Legal Stuff
T&C’s (i.e. all the important stuff)