Payments & Security
How to pay, payment security & payment options
You can make a payment online or over the phone. We accept Visa and Mastercard, as well as PayPal, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.
Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.
TicketMates Australia is our partner company and handles all of the online payments. The name "TicketMates Australia" may show on your bank statement for any Experience Oz transaction.
Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.
When a customers transaction fails, this means we had an issue confirming the booking with the tour supplier. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.
Unfortunately if your payment has been voided, it means we had an issue confirming the booking with the tour supplier. As a result, no voucher or booking confirmation is generated and we suggest not trying the request again as it may result in multiple transactions. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.
We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.
It’s best you give our helpful Reservation Team a call directly on 1300 935 532, and they can ensure your booking is made without any additional voided payments.
Can't find what you're looking for?
Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Have a chat with one of our friendly team members in our live chat in the speech bubble below or email us directly at info@experienceoz.com.au.