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Rating 4.6/5
Australian Owned & Operated
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Want it

Choose the items you love and select Zip at checkout

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*A $6 monthly account fee applies. Pay your balance by the due date (the end of next month) and we'll waive the fee. See full Ts & Cs.

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4.6/ 5
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Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit afterpay.com/en-AU/terms

Frequently Asked Questions

Payments & Security

How to pay, payment security & payment options

How can I pay for my booking?

You can make a payment online or over the phone. We accept Visa and Mastercard, as well as PayPal, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.

Are my details secure?

Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

What is "TicketMates Australia" on my bank statement?

TicketMates Australia is our partner company and handles all of the online payments. The name "TicketMates Australia" may show on your bank statement for any Experience Oz transaction.

I have a coupon code for a discount, how do I use it?

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

My payment has been voided, what do I do now?

When a customer’s transaction fails this means that an error has occurred whilst trying to book an experience online. This can happen for a number of reasons. It’s best for you to contact us directly, so that we can sort that out for you.

If my payment has been voided, is my voucher still generated?

Unfortunately if your payment has been voided, it means it hasn’t quite gone through yet. As a result, no voucher or booking confirmation is generated and your bank will refund the amount held. Depending on which bank you are with, the release can take 1-14 business days.

Can you help us get our bank to fast track the payment?

We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.

I still want to book, how can I make that happen?

It’s best you give our helpful Reservation Team a call directly on 1300 935 532, and they can ensure your booking is made without any additional voided payments.

Can't find what you're looking for?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Have a chat with one of our friendly team members in our live chat in the speech bubble below or call us directly on 1300 935 532.

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