Payments & Security
How to pay, payment security & payment options
You can make a payment online or over the phone. We accept Visa and Mastercard, as well as PayPal, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.
Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.
TicketMates Australia is our partner company and handles all of the online payments. The name "TicketMates Australia" may show on your bank statement for any Experience Oz transaction.
Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.
When a customer’s transaction fails this means that an error has occurred whilst trying to book an experience online. This can happen for a number of reasons. It’s best for you to contact us directly, so that we can sort that out for you.
Unfortunately if your payment has been voided, it means it hasn’t quite gone through yet. As a result, no voucher or booking confirmation is generated and your bank will refund the amount held. Depending on which bank you are with, the release can take 1-14 business days.
We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.
It’s best you give our helpful Reservation Team a call directly on 1300 935 532, and they can ensure your booking is made without any additional voided payments.
Can't find what you're looking for?
Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Have a chat with one of our friendly team members in our live chat in the speech bubble below or call us directly on 1300 935 532.