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WINNER: Online Booking Website of the Year 2018
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Users rate Experience Oz

4.5/ 5
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When you book your experiences with Experience Oz, you're booking with a site which was named "Online Booking Website of the Year" for 2018 at the inaugural Australian Travel Awards in Sydney, Australia.

Your experience begins as soon as you hop on our site, and ends with incredible memories you'll have to share forever. We take pride in providing the widest array of quality experiences across Australia & New Zealand - all in the one spot - while providing unbeatable value, along with friendly customer service 364 days a year.

7 Day Support Cancellation Guarantee No Booking Fees

7 Day Support
363 Days a Year

Our reservations team are dedicated to helping you have the best experience in all stages of your holiday, from planning and booking to arriving and touring. The helpful team is on hand 7 days a week, 363 days a year (closed Christmas & ANZAC Day).

Our staff are there to provide helpful knowledge about the tour you are enquiring about thanks to their extensive knowledge as your enquiry is about their backyard.

Cancellation Guarantee

Life can sometimes get in the way of living, so Experience Oz offers cancellation guarantees for certain circumstances.

Cancelling a booking with Experience Oz can result in cancellation fees being applied by Experience Oz depending on the cirumstances. When cancelling any booking you will be notified via email, fax or telephone of the total cancellation fees, if any.

No Booking Fees

There are zero booking fees - no hidden fees or charges - during any stage of the buying process on Experience Oz, meaning you can save that money and use it to experience more.

Experience Oz uses secured payment methods so you can rest assured knowing your payment details are safe, with secure payment options for all major credit cards and PayPal accounts, with no credit card fees whatsoever.

Price Guarantee

Unbeatable Value

What does the Experience Oz Price Guarantee mean?

At Experience Oz, we're the home of unbeatable value for all the best experiences across Australia & New Zealand. In addition to our exclusive value adds, member perks, and top-level customer service - introducing the Experience Oz Price Guarantee.

Our Experience Oz Price Guarantee means that we'll match any genuine, advertised price of other online retailers for listed experiences in Australia & New Zealand. Simply present proof of the advertised price for the identical product you've found online at the time of your purchase, and once it's confirmed as being available, we will happily match the price (or refund the difference) to you.

Exclusions

Please note, our price guarantee is subject to the following exclusions -

  • Valid for single purchase per customer only
  • Offers on "daily deals" or "group buying" sites such as Groupon, Scoopon, etc.
  • Deals not available to the general public, including membership club, trade, or special event offers.
  • Items listed on third-party sellers or marketplaces such as Gumtree or similar classified websites.
  • Experiences supplied through unauthorised (or "grey market") distributors, or offered to customers from a dissimilar overseas distributor.
  • Prices listed as a result of pricing errors.
  • Experiences with pricing set significantly lower than the recommended retail price or market value.
  • Price must be listed for the same geographical region, e.g: within Australia or New Zealand, not advertised to "Asia" or "Europe" only.

FAQs

What proof do I need to provide to receive a price match?

Please provide a web link to the competitor's current page displaying the deal's end date and any associated terms or conditions to an Experience Oz customer service team member either via Live Chat, phone, or email.

The staff member will then check to verify, and if eligible you will be able to book the experience from us at the lower price.

Need Help?

Contact our friendly, Australia-based customer service via phone on 1300 935 532, via email at enquiry@experienceoz.com.au, or click on the "Chat Bubble" icon on the bottom-right of your screen to Live Chat with one of our team members.

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