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4.5/ 5
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7 Day Support Cancellation Guarantee No Booking Fees

7 Day Support
363 Days a Year

Our reservations team are dedicated to helping you have the best experience in all stages of your holiday, from planning and booking to arriving and touring. The helpful team is on hand 7 days a week, 363 days a year (closed Christmas & ANZAC Day).

Our staff are there to provide helpful knowledge about the tour you are enquiring about thanks to their extensive knowledge as your enquiry is about their backyard.

Cancellation Guarantee

Life can sometimes get in the way of living, so Experience Oz offers cancellation guarantees for certain circumstances.

Cancelling a booking with Experience Oz can result in cancellation fees being applied by Experience Oz depending on the cirumstances. When cancelling any booking you will be notified via email, fax or telephone of the total cancellation fees, if any.

No Booking Fees

There are zero booking fees - no hidden fees or charges - during any stage of the buying process on Experience Oz, meaning you can save that money and use it to experience more.

Experience Oz uses secured payment methods so you can rest assured knowing your payment details are safe, with secure payment options for all major credit cards and PayPal accounts, with no credit card fees whatsoever.

Terms & Conditions

Experience Oz

T&Cs

When booking/purchasing with Experience Oz, you are agreeing to abide by the following terms and conditions:

Voucher Validity

Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified.

Coupon Codes

The use of Experience Oz coupon codes are limited to ONE use per code per customer account. Repeated abuse of these offers by purchasing individual items instead of a single purchase is a breach of our terms and may lead to legal action. By purchasing from Experience Oz, you agree to limit your use to a one-time-only proposition.

Email Subscriptions

By purchasing on Experience Oz, you agree to receive semi-regular email updates about the latest discounts and deals on tours and attractions. If you do not wish to receive these updates, be sure to un-check the "opt in" button upon the cart purchase page.

Changes to Bookings

If requesting additional support or changes to bookings, the following fees may apply: booking changes and amendments: $15, credit card cancellations: 3% of transaction value.

Credit Card Payments & Charges

Experience Oz accepts the following credit cards: Mastercard and Visa.

There is no charge or service fee for processing credit-card payments, with the exception of some affiliated resellers, including Australian Auto Clubs, where a small processing fee will apply and will be highlighted at the check-out prior to you confirming payment.

Proof of Identity

Members of clubs including Auto Associations such as NRMA, RAC and RACT may be required to present their membership card as proof upon arrival, along with their e-ticket.

Full payment by credit card is required to make a reservation. Payment will be listed as ExperienceOz Surfers Paradise on the credit card statement.

Refunds

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.

Cancellation Fees

Cancelling a booking with Experience Oz can result in cancellation fees being applied by Experience Oz, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Experience Oz Voucher for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

Non-Refundables

Theme Park, Attraction or Show or Coupon are non-refundable in all circumstances.

Gift Certificates. These are non-refundable in all circumstances.

Tour or Package commencing during a Special Event Period. These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Christmas, Easter, Ramadan.

Early Cancellations

Other Tour Products & Services. If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. These cancellation terms are subject to change and can be dependent on the individual tour operator/supplier.

Operator Changes

From time to time our suppliers and/or service providers can make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Experience Oz reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked with us or through our affiliated websites, at any time, for any reason. i) In these cases, if you are not satisfied with the alternatives offered you are entitled to a full refund of the original purchase price. ii) When we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, Experience Oz makes every reasonable effort to notify the consumer, agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

Operator Availability

If you have made a booking where a date has been selected, please note that availability was accurate at the time of booking however, is subject to change due to circumstances out of our control. We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements.

Need Help?

Contact our friendly customer service team on 1300 935 532 or info@experienceoz.com.au