Frequently Asked Questions

Gift Vouchers

How to buy or redeem a gift voucher, & voucher queries

How long are Gift Vouchers valid for and are they refundable?

All Gift Vouchers are valid for 5 years from the date of purchase. Gift Vouchers are strictly non-refundable.

The Gift Voucher I received is for an experience that doesn’t tickle my fancy, can I change it to something else?

It’s bound to happen. The best thing about our Gift Vouchers is that they are super flexible, so yes, you can change your experience. If the value of the voucher is greater than the new experience, we will hold a credit on file. If the value of the new experience is less than, then you’ll just need to pay the difference.

How do I buy a Gift Voucher?

If you’re looking for the perfect gift for someone special, we believe experiences are better than things. Here’s how to buy a gift voucher.

How do I redeem my Gift Voucher?

Lucky you! Someone special has spoiled you with an extraordinary gift voucher. You can redeem your gift voucher here.

What if the experience I originally redeemed the Gift Voucher becomes unavailable?

If the experience you originally redeemed for is no longer available etc we will hold the credit/ value of the voucher for the original 5 year validity.

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